Not all commercial cleaning services are the same, and what's included in your quote varies between providers. Before you sign a contract, you should know exactly what tasks are — and aren't — part of your standard service.
Standard inclusions in most commercial cleaning contracts
- Vacuuming: all carpeted areas, including under desks and in corners
- Hard floor mopping: tile, vinyl, hardwood swept and mopped
- Trash removal: all bins emptied and relined
- Restroom cleaning: toilets, sinks, mirrors, and floors scrubbed and disinfected; consumables restocked
- Kitchen/breakroom: counters, sink, microwave exterior, stovetop if applicable
- Surface dusting: desks, shelves, window ledges, and common surfaces
- Glass and mirrors: interior glass and glass partitions
- Lobby and reception: chairs, tables, and floor cleaned
Common add-ons (usually priced separately)
- Carpet steam cleaning or extraction
- Floor stripping, waxing, and buffing
- Exterior window washing
- High dusting (ceiling fans, vents, top of shelving)
- Post-construction cleanup
- Supply restocking as a consumables package
What to ask your provider
When reviewing a quote, ask the provider to walk you through every task they will and won't perform. Request a written scope-of-work document rather than a verbal agreement. This protects you if quality ever falls short and gives you a clear basis for evaluating their performance.
Customization is standard
Good commercial cleaning companies tailor their services to your space. If you have a server room that should never be entered, a conference room used only once a week, or a kitchen with specific equipment, tell your provider. A well-structured contract should reflect your actual needs.